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General FAq

Customer/Seller faq

General FAq

How Do You Authenticate Bags?

We authenticate all items using Entrupy AI Technology and third-party authenticators on staff

When is your showroom open? 

Our showroom is open Monday-Friday 10:00am to 5:00pm. Saturday 10:00am to 3:00 pm. Sunday we are closed.

Do All Bags Have Authentication Tags/Papers? 

We are not associated with any luxury brands of items, we are a retail shop of pre-owned luxury items. Depending on the brand/type of the item, not all items will have original tags/papers. 

Do We Offer Consignment? 

We do not offer consignment at this time. We offer payment plans including layaway, and financing. 

What luxury brands do you purchase? 

We offer items from brands including: Alexander McQueen, Balenciaga, Burberry, Chanel, Chloé, Christian Dior, Fendi, Givenchy, Gucci, Hermès, Louis Vuitton, MCM, Prada, Saint Laurent, TUMI, and Versace. 


We will continue to grow our brands available in the future. 


Customer/Seller faq

When Will My Order Be Shipped Within The United States? 

We offer standard shipping (3-5 business days), and express shipping (2 business days). We do not offer overnight shipping at this time. 

Can I Reserve Bags?

We allow holds on bags for 1 standard business day. If you wish to hold an item in our inventory, you must pick up the item the same business day. After the end of the business day, we will no longer hold the item for you. 

Can I Pre-Quote My Bag?

We do offer quotes on items that you wish to sell. If you wish to receive a quote on your item visit our sell page for more information. 

Do You Accept Returns?

We do not accept returns on any products at this time. All sales are final. See below for more details. 

How And When Do I Get Paid For My Sold Item? 

We offer immediate cash payment on all sold items. We do not wait till after your item sells to pay, as soon as we have your item you will receive your cash payment. 

Covid-19

Do You Still Allow Walk-In Appointments?

Yes, at this time we are still allowing customers to come into our store and showroom for appointments. We take all necessary precautions (wearing masks, using hand sanitizers, etc.). View our contact page to make appointments. 

Are You Still Offering Proper Protection?

Yes, we offer facemarks in our office if you would need one. Hand sanitizers are available throughout the building and in our office spaces. Daily disinfection is performed throughout the building to keep everyone protected during this time. 

Are You Still Buying During Covid-19?

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Shipping Policy

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Authenticity 

We ensure authenticity of all items in our showroom with 100% money back guarantee. We currently support 17 luxury brands and will continue to grow our inventory and support more brands in the future. Each, and every item that arrives in to our showroom is thoroughly vetted to ensure appropriate condition and also authenticity. We are proud to stand behind every item that we sell. 


We guarantee authenticity of all items using Entrupy Technology. Entrupy uses artificial intelligence and machine learning algorithms to authenticate select luxury branded handbags and accessories. Entrupy customers submit microscopic images of logos, leathers, hardware, and materials via the Entrupy device and app where the algorithms will score the item as either authentic or unverified based on the images submitted.


Payments

We accept payment through a number of different options, these include: PayPal, ApplePay, Master-card, Visa, Discover, American Express, and Venmo.

disclaimer

We are not associated with any brands that are listed on our Website or social media accounts, we are a pre-owned retailer of all items listed. All pre-owned items are still guaranteed authentic. 


contact us 

Still can't find what you need? Message us and will answer any other questions you may have. You can call us Monday through Friday 10:00am-5:00pm and Saturday 10:00am-3:00pm EST.